16
IMPORTANT
1. If you need to claim under this Guarantee, please use your
local Customer Service helpline or email address for return
instructions.
2. Where SCEE has put this Product on the market in
Azerbaijan, Belorussia, Georgia, India, Kazakhstan,
Kyrgyzstan, Russian Federation, Tajikistan, Turkmenistan,
Ukraine and Uzbekistan, this Guarantee is valid in all those
countries provided:
a. the original sales receipt or invoice or other proof of
purchase indicating the date of purchase and retailer's
name, which has not been altered or defaced since the
date of original purchase, is presented together with the
Product within the Guarantee period; and
b. any Guarantee seal and the serial number on the Product
have not been damaged, altered, defaced or removed;
and
c. there is no evidence that any attempt (successful or
otherwise) has been made to open or remove the casing
of the Product.
3. SCEE may elect at its option to repair or replace the Product.
4. Repair or replacement may involve installation of the latest
software or firmware updates for the Product.
5. Products with Removable Hard Disk Drive ("HDD")
a. If the Product includes a removable HDD on purchase or
a compatible HDD is installed subsequent to purchase,
when arranging for warranty service under this
Guarantee, our Customer Service helpline will discuss
with you whether you should leave that HDD Product or
remove and retain the HDD prior to the return of the
Product for warranty service.
b. If the Product is returned with the HDD for warranty
service, repair or replacement of the Product will involve
reformatting that HDD.
c. If the Product is returned without the HDD for warranty
service, we will if possible give the repaired or replaced
unit the same unique internal identification as the
returned Product. If for any reason we are unable to
rewrite the original Product ID and you wish to receive
warranty service, you will need to reformat your HDD
before you are able to use it with your repaired or
replaced Product.
d. You understand and agree that reformatting of the HDD
will result in loss of your stored data, files and software.
To avoid loss of any software, data or files which you wish
to retain, before submitting the Product for guarantee
service you should, where possible, back these up and
remove them from the HDD. Clearing your Sony
Entertainment Network password will help protect any
information you consider confidential.
6. To avoid damage to or loss or erasure of other removable
data storage media, peripherals, accessories or non-original
components, you must remove them before submitting the
Product for Guarantee service.
7. You understand that this Guarantee does not cover stored
data, files or software and you agree that SCEE is not liable
to you for any loss or corruption of your data, files or software
in connection with your exercise of this Guarantee.
8. You should back up your HDD regularly to prevent loss or
alteration of data, files or software although some content
cannot be backed up and must be reinstalled by the user.
9. You may not claim under this Guarantee when the Product is
damaged as a result of:
a. commercial use, accident, fair wear and tear,
negligence, abuse, or misuse (including, without
limitation, failure to use this Product for its normal purpose
and/or in accordance with instructions on proper use and
maintenance, or installation or use in a manner
inconsistent with applicable local technical or safety
standards);