TandemVu PTZ Camera
Quick Start Guide
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A
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B
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C
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15
English
Read this manual before using the product.
Product appearance is for reference only and may
differ from the actual product.
Symbols and Marks (Page 1 – A)
1. Notice
2. Warning
3. Forbidden
4. Correct
5. Incorrect
6. Turn to step A and continue.
7. Not necessarily included accessory. /Variable accessory
amount. /Skip this step if not required.
8. MicroSD card
9. Grounding
10. Disposal
11. Purchase separately
12. Possible options
Appearance (Page 2 - B)
Accessory and Interface (Page 4- C)
① Reset button: Press reset button for about 10 s when the
camera is powering on or rebooting to restore the
default settings, including the user name, password, IP
address, port No., etc.
② Memory card slot
③ Network interface
④ Power interface
⑤ Audio interface
⑥ RS-485 and power interface
⑦ Alarm interface
⑧ GND
Install Camera (Page 7 – D)
Alarm Output (Page 14 – E)
① Relay output
② DC load
③ Power supply
④ JQC-3FG Relay
Protective Measures for Outdoor Installation
(Page 14 – F1)
Activate and Access Network Camera (Page 14 – F2)
© 2023 Hangzhou Hikvision Digital Technology Co., Ltd. All
rights reserved.
About this Manual
The Manual includes instructions for using and managing the
Product. Pictures, charts, images and all other information
hereinafter are for description and explanation only. The
information contained in the Manual is subject to change,
without notice, due to firmware updates or other reasons.
Please find the latest version of this Manual at the Hikvision
website (https://www.hikvision.com/).
Please use this Manual with the guidance and assistance of
professionals trained in supporting the Product.
Trademarks
and other Hikvision’s trademarks and logos are
the properties of Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of
their respective owners.
DISCLAIMER
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
THIS MANUAL AND THE PRODUCT DESCRIBED, WITH ITS
HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED
“AS IS” AND “WITH ALL FAULTS AND ERRORS”. HIKVISION
MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE USE
OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO
EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,
INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF
DATA, CORRUPTION OF SYSTEMS, OR LOSS OF
DOCUMENTATION, WHETHER BASED ON BREACH OF
CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE
OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET
PROVIDES FOR INHERENT SECURITY RISKS, AND HIKVISION
SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL
OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES
RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS
INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER,
HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF
REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH
ALL APPLICABLE LAWS, AND YOU ARE SOLELY RESPONSIBLE
FOR ENSURING THAT YOUR USE CONFORMS TO THE
APPLICABLE LAW. ESPECIALLY, YOU ARE RESPONSIBLE, FOR
USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING
WITHOUT LIMITATION, RIGHTS OF PUBLICITY, INTELLECTUAL
PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER
PRIVACY RIGHTS. YOU SHALL NOT USE THIS PRODUCT FOR
ANY PROHIBITED END-USES, INCLUDING THE DEVELOPMENT
OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE
DEVELOPMENT OR PRODUCTION OF CHEMICAL OR
BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT
RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR
FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL
AND THE APPLICABLE LAW, THE LATTER PREVAILS.
Regulatory Information
These clauses apply only to the products bearing the
corresponding mark or information.
FCC Information
Please take attention that changes or modification not
expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found
to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful
interference when the equipment is operated in a
commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be
required to correct the interference at his own expense.
FCC Conditions
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received,
including interference that may cause undesired operation.
EU/UK Compliance Statement
This product and - if applicable - the supplied
accessories too are marked with "CE" and comply
therefore with the applicable harmonized
European standards listed under the EMC Directive
2014/30/EU, the LVD Directive 2014/35/EU, the RoHS
Directive 2011/65/EU.
This product and - if applicable - the supplied
accessories too are marked with "UKCA" and
comply therefore with the following directives:
Electromagnetic Compatibility Regulations 2016, Electrical
Equipment (Safety) Regulations 2016, the Restriction of the
Use of Certain Hazardous Substances in Electrical and
Electronic Equipment Regulations 2012.
Warning
This is a class A product. In a domestic environment this
product may cause radio inter-ference in which case the user
may be required to take adequate measures.
2012/19/EU (WEEE directive): Products marked with this
16
symbol cannot be disposed of as unsorted
municipal waste in the European Union. For
proper recycling, return this product to your local
supplier upon the purchase of equivalent new
equipment, or dispose of it at designated
collection points. For more information see:
www.recyclethis.info
According to the Waste Electrical and Electronic Equipment
Regulations 2013: Products marked with this symbol cannot
be disposed of as unsorted municipal waste in the United
Kingdom. For proper recycling, return this product to your
local supplier upon the purchase of equivalent new
equipment, or dispose of it at designated collection points.
For more information see: www.recyclethis.info.
2006/66/EC and its amendment 2013/56/EU
(battery directive): This product contains a battery
that cannot be disposed of as unsorted municipal
waste in the European Union. See the product
documentation for specific battery information.
The battery is marked with this symbol, which may include
lettering to indicate cadmium (Cd), lead (Pb), or mercury
(Hg). For proper recycling, return the battery to your supplier
or to a designated collection point. For more information see:
www.recyclethis.info.
According to the Batteries and Accumulators (Placing on the
Market) Regulations 2008 and the Waste Batteries and
Accumulators Regulations 2009: This product contains a
battery that cannot be disposed of as unsorted municipal
waste in the United Kingdom. See the product
documentation for specific battery information. The battery
is marked with this symbol, which may include lettering to
indicate cadmium (Cd), lead (Pb), or mercury (Hg). For
proper recycling, return the battery to your supplier or to a
designated collection point. For more information see:
www.recyclethis.info.
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards
requirements.
Cet appareil répond aux exigences des normes CAN ICES-003
(A)/NMB-003 (A).
KC
A급 기기: 이 기기는 업무용(A 급)
전자파적합기기로써 판매자 또는 사용자는 이 점을
주의하시기바라며, 가정 외의 지역에서 사용하는 것을
목적으로 합니다.
Safety Instructions
Warnings
Laws and Regulations
The device should be used in compliance with local laws,
electrical safety regulations, and fire prevention regulations.
Electrical Safety
CAUTION: To reduce the risk of fire, replace only with the
same type and rating of fuse.
This equipment shall be installed incorporated with UPS to
avoid the risk of restart.
The equipment must be connected to an earthed mains
socket-outlet.
A readily accessible disconnect device with the appropriate
rating shall be incorporated external to the equipment.
An overcurrent protective device with the appropriate rating
shall be incorporated external to the equipment not
exceeding the specification of the building.
An all-pole mains switch shall be incorporated in the
electrical installation of the building.
Battery
This equipment is not suitable for use in locations where
children are likely to be present.
CAUTION: Risk of explosion if the battery is replaced by an
incorrect type.
Improper replacement of the battery with an incorrect type
may defeat a safeguard (for example, in the case of some
lithium battery types).
Do not dispose of the battery into fire or a hot oven, or
mechanically crush or cut the battery, which may result in an
explosion.
Do not leave the battery in an extremely high temperature
surrounding environment, which may result in an explosion
or the leakage of flammable liquid or gas.
Do not subject the battery to extremely low air pressure,
which may result in an explosion or the leakage of flammable
liquid or gas.
Dispose of used batteries according to the instructions.
Cautions
Electrical Safety
Ensure correct wiring of the terminals for connection to an
AC mains supply.
The equipment has been designed, when required, modified
for connection to an IT power distribution system.
Fire Prevention
No naked flame sources, such as lighted candles, should be
placed on the equipment.
The serial port of the equipment is used for debugging only.
Hot Surface
CAUTION: Hot parts! Burned fingers when handling the parts.
This sticker is to indicate that the
marked item can be hot and should not
be touched without taking care. Wait
one-half hour after switching off before
handling parts.
The device with this sticker is intended for installation in a
restricted access location. Access can only be gained by
service persons or by users who have been instructed about
the reasons for the restrictions applied to the location and
about any precautions that shall be taken.
Installation
Install the equipment according to the instructions in this
manual.
Be sure that there is enough space to install the device and
accessories.
Make sure that the wall is strong enough to withstand at
least 8 times the weight of the camera and the mount.
Make sure that the power has been disconnected before you
wire, install, or disassemble the device.
Transportation
Keep the device in original or similar packaging while
transporting it.
Do not drop the product or subject it to physical shock.
Power Supply
The power source should meet limited power source or PS2
requirements according to IEC 60950-1 or IEC 62368-1
standard.
Refer to the device label for the standard power supply.
Please make sure your power supply matches with your
device.
Use a power adapter provided by qualified manufacturers. It
is recommended to provide an independent power adapter
for each device as adapter overload may cause over-heating
or a fire hazard.
System Security
Please understand that you have the responsibility to
configure all the passwords and other security settings about
the device, and keep your user name and password.
Maintenance
If the product does not work properly, please contact your
dealer or the nearest service center. We shall not assume any
responsibility for problems caused by unauthorized repair or
maintenance.
A few device components (e.g., electrolytic capacitor) require
regular replacement. The average lifespan varies, so periodic
checking is recommended. Contact your dealer for details.
Cleaning
Please use a soft and dry cloth to clean the interior and
exterior surfaces. Do not use alkaline detergents.
Using Environment
17
When any laser equipment is in use, make sure that the
device lens is not exposed to the laser beam, or it may burn
out.
Do not aim the lens at the sun or any other bright light.
To avoid heat accumulation, good ventilation is required for a
proper operating environment.
DO NOT expose the device to extremely hot, cold, dusty,
corrosive, saline-alkali, or damp environments. For
temperature and humidity requirements, see device
specification.
DO NOT expose the device to high electromagnetic radiation.
Illuminator
Make sure that there is no reflective surface too close to the
camera lens. The IR light from the camera may reflect back
into the lens causing reflection.
Type 2 Camera: The beam of the light at the distance of 200
mm is classified as Risk Group 1 (RG1) The safety distance is
70 mm.
Type 3 Camera: The beam of the light at the distance of 200
mm is classified as Risk Group 2 (RG2), and at the distance of
250 mm is classified as Risk Group 1 (RG1). The safety
distance is 70 mm.
Possible hazardous optical radiation emitted from this
product. Do NOT stare at operating light source. May be
harmful to the eyes.
If appropriate shielding or eye protection is not available,
turn on the light only at a safe distance or in the area that is
not directly exposed to the light when installing or
maintaining the device.
Emergency
If smoke, odor, or noise arises from the device, immediately
turn off the power, unplug the power cable, and contact the
service center.
Time Synchronization
Set up device time manually for the first time access if the
local time is not synchronized with that of the network. Visit
the device via Web browse/client software and go to time
settings interface.
Français
Lisez ce manuel avant d’utiliser le produit.
L’image du produit est donnée uniquement à titre de
référence et le produit réel peut présenter un aspect
différent.
Symboles et marques (Page 1 - A)
1. Attention
2. Avertissement
3. Interdit
4. Correct
5. Incorrect
6. Revenez à l’étape A et continuez.
7. Accessoire non forcément inclus. /Nombre variable
d’accessoires. /Ignorez cette étape si elle n’est pas
nécessaire.
8. Carte microSD
9. Mise à la terre
10. Mise au rebut
11. À acheter séparément
12. Options possibles
Apparence (Page 2 - B)
Accessoire et interface (Page 4- C)
① Bouton de réinitialisation : Appuyez sur le bouton de
réinitialisation pendant environ 10 s lors de la mise en
marche ou du redémarrage de la caméra pour restaurer
les paramètres par défaut, notamment le nom
d’utilisateur, le mot de passe, l’adresse IP, le numéro de
port, etc.
② Fente pour carte mémoire
③ Interface réseau
④ Interface d’alimentation
⑤ Interface audio
⑥ Interface d’alimentation et RS-485
⑦ Interface d’alarme
⑧ GND
Installation de la caméra (Page 7 - D)
Sortie d’alarme (Page 14 – E)
① Sortie relais
② Chargement CC
③ Alimentation
④ Relais JQC-3FG
Mesure de protection pour une installation à l’extérieur
(Page 14 — F1)
Activation et accès à la caméra réseau (Page 14 — F2)
© 2023 Hangzhou Hikvision Digital Technology Co., Ltd.
Tous droits réservés.
À propos de ce manuel
Ce manuel fournit des instructions d’utilisation et de gestion
du produit. Les images, les tableaux, les figures et toutes les
autres informations ci-après ne sont donnés qu’à titre de
description et d’explication. Les informations contenues dans
ce manuel sont modifiables sans préavis, en raison d’une
mise à jour d’un micrologiciel ou pour d’autres raisons.
Veuillez trouver la dernière version de ce manuel sur le site
Internet de Hikvision (https://www.hikvision.com/).
Veuillez utiliser ce mode d’emploi avec les conseils et
l’assistance de professionnels spécialement formés dans la
prise en charge de ce produit.
Marques déposées
et les autres logos et marques de commerce de
Hikvision sont la propriété de Hikvision dans divers pays.
Toutes les autres marques et tous les logos mentionnés
appartiennent à leurs propriétaires respectifs.
CLAUSE D’EXCLUSION DE RESPONSABILITÉ
DANS LES LIMITES AUTORISÉES PAR LA LOI EN VIGUEUR, LE
PRÉSENT MANUEL ET LE PRODUIT DÉCRIT, AINSI QUE SON
MATÉRIEL, SES LOGICIELS ET SES MICROLOGICIELS, SONT
FOURNIS « EN L’ÉTAT » ET « AVEC CES FAIBLESSES ET
ERREURS ». HIKVISION NE FAIT AUCUNE GARANTIE,
EXPLICITE OU IMPLICITE, Y COMPRIS, MAIS SANS S’Y LIMITER,
DE QUALITÉ MARCHANDE, DE QUALITÉ SATISFAISANTE, OU
D’ADÉQUATION À UN USAGE PARTICULIER. VOUS UTILISEZ
LE PRODUIT À VOS PROPRES RISQUES. HIKVISION NE SERA
EN AUCUN CAS TENU RESPONSABLE POUR TOUT DOMMAGE
SPÉCIAL, CONSÉCUTIF, ACCESSOIRE OU INDIRECT, Y
COMPRIS, ENTRE AUTRES, LES DOMMAGES RELATIFS À LA
PERTE DE PROFITS D’ENTREPRISE, À L’INTERRUPTION
D’ACTIVITÉS COMMERCIALES, OU LA PERTE DES DONNÉES,
LA CORRUPTION DES SYSTÈMES, OU LA PERTE DES
DOCUMENTS, S’ILS SONT BASÉS SUR UNE VIOLATION DE
CONTRAT, UNE FAUTE (Y COMPRIS LA NÉGLIGENCE), LA
RESPONSABILITÉ EN MATIÈRE DE PRODUITS, OU AUTRE, EN
RAPPORT AVEC L’UTILISATION DU PRODUIT, MÊME SI
HIKVISION A ÉTÉ INFORMÉ DE LA POSSIBILITÉ D’UN TEL
DOMMAGE OU D’UNE TELLE PERTE.
VOUS RECONNAISSEZ QUE LA NATURE D’INTERNET EST
SOURCE DE RISQUES DE SÉCURITÉ INHÉRENTS, ET HIKVISION
SE DÉGAGE DE TOUTE RESPONSABILITÉ EN CAS DE
FONCTIONNEMENT ANORMAL, DIVULGATION
D’INFORMATIONS CONFIDENTIELLES OU AUTRES
DOMMAGES DÉCOULANT D’UNE CYBERATTAQUE, D’UN
PIRATAGE INFORMATIQUE, D’UNE INFECTION PAR DES
VIRUS, OU AUTRES RISQUES DE SÉCURITÉ LIÉS À INTERNET ;
TOUTEFOIS, HIKVISION FOURNIRA UNE ASSISTANCE
TECHNIQUE DANS LES DÉLAIS, LE CAS ÉCHÉANT.
VOUS ACCEPTEZ D’UTILISER CE PRODUIT CONFORMÉMENT À
L’ENSEMBLE DES LOIS EN VIGUEUR. IL EST DE VOTRE
RESPONSABILITÉ EXCLUSIVE DE VEILLER À CE QUE VOTRE
UTILISATION SOIT CONFORME À LA LOI APPLICABLE. IL VOUS
APPARTIENT SURTOUT D’UTILISER CE PRODUIT D’UNE
MANIÈRE QUI NE PORTE PAS ATTEINTE AUX DROITS DE TIERS,
Y COMPRIS, MAIS SANS S’Y LIMITER, LES DROITS DE
PUBLICITÉ, LES DROITS DE PROPRIÉTÉ INTELLECTUELLE, OU
LA PROTECTION DES DONNÉES ET D’AUTRES DROITS À LA VIE
PRIVÉE. VOUS NE DEVEZ PAS UTILISER CE PRODUIT POUR
TOUTE UTILISATION FINALE INTERDITE, NOTAMMENT LA
MISE AU POINT OU LA PRODUCTION D’ARMES DE
DESTRUCTION MASSIVE, LA MISE AU POINT OU LA
FABRICATION D’ARMES CHIMIQUES OU BIOLOGIQUES, LES
ACTIVITÉS DANS LE CONTEXTE LIÉ AUX EXPLOSIFS
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